Passenger’s rights
Your trip by plane is also a contract between the passenger and the airline, therefore, both parties have their rights. If you meet any problems connected with your flight, you have right to contact the airline representative and ask for the the solution.
17.02.2006 the European Union developed a collection of new regulations involving both regular flights and cheap airlines. After reading the following text you will be aware what to do if an airline interdicts you to enter the plane or lose your luggage and where can you make a complaint if your flight has been delayed or cancelled.
Plane entering refusal
If the flight delay caused by lack of places in the plane is shorter than 2, 3 or 4 hours, the compensation may be reduced to 50%. Moreover, while waiting for the alternative flight offered by the airline, you have right to obtain alimentation and accommodation at the hotel (providing that the particular flight takes place the next day or in a few days), transfer and (if necessary) two toll-free phone calls, faxes or e-mails. Airlines first supervise handicapped passengers with their caretakers and children traveling alone.
Flight cancellation
Please notice, that at the time of emergency, e.g. disasters, catastrophes, strikes or bad weather conditions, providing that the airline proves that the flight cancellation was caused by one of the above mentioned factors, passengers do not have right to receive a compensation.
Flight delay
you have right to boarding, accommodation at the hotel and transfer (if necessary) for the time of awaiting the flight and 2 free calls, faxes or e-mails. In case of the delay time increase up to over 5 hours, you have right to return the ticket and a free flight to the airport of the departure.
Luggage damaging or loss
If your luggage had been damaged or lost at the time of your flight, you have right to claim for the compensation from your airline in the amount of 1000 SDR (over 4000 PLN). All the claims regarding the damaged luggage should be put in max 7 days after receiving and regarding the delayed baggage – max 21 days after receiving. If the luggage had benn lost by any other airline than the one which had sold you the air ticket, you may choose from which airline you with to receive the compensation.
